Bradleys Estate Agents

We are available 7 days a week until 10pm! www.bradleys-estate-agents.co.uk ACCOUNTS AND ARREARS MANAGEMENT TEAM (MANAGED LETS ONLY) Using the very latest rentals accounting technology, this team will provide you with monthly statements of rents and expenses. They will pay contractors’ invoices or service providers’ accounts on your behalf, as and when required. In the unfortunate event missing rent payments are identified and arrears arise, our staff will discuss the late or missing payment with tenants and use their best endeavours to resolve the matter amicably. In the rare event this is not possible, we will draft and serve statutory notices upon your tenants (if/as appropriate) having first sought your instructions on the matter. VACATE TEAM (MANAGED LETS ONLY) When notice is received or served to end a managed tenancy, the vacate team liaise with all parties to ensure that any issues as identified are minimised. Our staff will compare the ingoing inspection report with the outgoing inspection report to ensure the property is surrendered in a suitable condition. In the event there are proposed deductions from the tenancy deposit, they will seek to conclude the matter swiftly to the satisfaction of all parties and in accordance with deposit scheme guidelines. If agreement cannot be reached, they will provide support and guidance to refer the matter to an independent case examiner for arbitration. MAINTENANCE TEAM (MANAGED LETS ONLY) Inevitably maintenance issues will arise. Our maintenance team have collated a comprehensive list of approved contractors, service providers and engineers holding professional credentials whom are able to deal with a wide range of problems. Each approved contractor is expected to adhere to strict and pre agreed service standards, so we may ensure quality of service. Our maintenance team will liaise with you, as necessary, when maintenance issues are reported. Bradleys have a simple on-line issue reporting system for tenants, namely bradleys.fixflo.com. This easy to use system enables a tenant to provide a comprehensive and accurate account of their issue and it accomodates 40 different languages.